Frequently Asked Questions
What are the shipping methods?
We ship all our packages with DHL and PostNL.
When you order something with a value below €100, we ask for a fee to cover the shipping costs. All shipments above €100 will be sent at no extra charge.
How long does it take to receive my order?
If a product is ordered before 4 p.m. and the product is in stock, it will be sent on the same day by courier. Subsequently, it depends on where you live and how busy the courier is how long the delivery takes.
You can expect to receive your order within 2 working days.
Do you also ship abroad?
Yes, we also ship abroad. Many of our customers are from Belgium, Luxembourg or Germany.
Where can I find the track & trace code for my order?
You will automatically receive the Track & Trace code from one of our couriers by email.
This is not included in your order confirmation, but you will receive it later in a separate e-mail from DHL or PostNL.
Which payment methods do you use?
We use different payment methods for the Netherlands, Belgium and Germany.
The options are:
- Apple Pay
- Tourist Office Gift Card
How do you ensure the security of online transactions?
Safety comes first at Mowrobotics Specialist.
That is why all transactions take place via a professional payment provider. This also means that payment data is not stored locally on a server with us.
The connection between the customer and the web shop is encrypted, which means that malicious parties cannot access the data.
Order and return
How do I order a product?
You order a product by adding it to your virtual shopping cart. Then you can checkout on the “checkout page”. This is where you enter your order details and let us know where you want us to ship the product to.
Then you select a desired payment method and pay via our professional payment provider. This can be done via internet banking, a credit card or, for example, a gift voucher.
You will receive confirmation of your order by e-mail immediately after payment. This contains a summary of the most important details of your order. For example, your name, the products ordered, the total amount and your e-mail address.
After ordering you have to wait a little bit. If the product is in stock, your order will be delivered the next day!
Do I need an account to place an order?
You can order as a guest – so you don’t need an account. However, it is possible to create an account. In this account you can view your complete order history. In addition, you will benefit from our periodic mail campaigns for members.
Who can I contact if I have questions or if I experience technical problems?
For technical problems regarding products from the web store, you can email email@example.com or call 0488 429054.
Questions and/or comments about the functioning of the web shop can be sent by e-mail to our marketing partner Hangloose at firstname.lastname@example.org.
How can I cancel or change my order?
In case you want to cancel or change an order that has not been shipped yet, we recommend you to call +31 0488 429054 (NL). You will immediately speak to one of our staff members who will help you to change your order.
How do I track my parcel?
You will receive a Track & Trace code from our partner DHL or PostNL. With this code you can see for yourself online where your parcel is at any given moment.
You will receive this code separately from the order confirmation.
How can I return an order?
An order can be returned within 14 days. It is important that the product is not in any way damaged or shows signs of use. If this is the case, we cannot refund the full purchase price.
Send us an email at email@example.com if you want to return a product. You will subsequently receive a shipping label which you can use to return the product free of charge.